Frequently Asked Questions

Get answers to all your most frequently asked questions here. If you still have questions that are not addressed, please reach out to our customer support team here.

General

  • How can I contact customer support? You can reach us at +1 (336) 283-3919 or email us at sales@healthscooterstore.com.
  • Why does my order show taxes from a nearby area? Taxes are levied based on location and will be added if the order is shipped from within the same state that the order was placed.
  • Can I make changes to my order after placing it? If changes to your order are necessary, you must contact customer support ASAP at +1 (336) 283-3919. Once the order is shipped, all details are final.
  • Can I cancel all or part of my order? Yes, you can request cancellation on an item or an entire order, but it must be requested as soon as possible, and we cannot guarantee that cancellation will be successful. Please contact customer support ASAP.
  • Do you offer bulk order discounts or reseller programs for businesses/organizations? At this time, we do not have a resale or bulk order program in place, but feel free to check back for updates and further information.
  • I don’t like shopping online, do you have a retail store? Where can I find your products? Yes, we have a store located at 1022 Metropolitan Ave Charlotte, NC 28204, USA. When you are there, call us at +1 (336) 283-3919 and our staff will assist you in our store.
  • How do I set up an account? In the top right-hand corner of our website, there is a button called “Create Account”, simply click to sign up. Or click here.
  • How do I change the password for my account? You can contact us at Health Scooter Store by phone or email with your account email address. We will then send a password reset link to your email.
  • How do I unsubscribe from emails? An Unsubscribe link appears at the bottom of each email. Simply click the link to unsubscribe to stop all future emails.
  • How do I apply a coupon code? Coupon codes can be applied to orders at checkout in the provided field below your order details.

Payments

  • What forms of payment are accepted? We accept VISA, Mastercard, American Express, and (for online orders only), Zelle, and PayPal. We are unable to accept HSA cards or other forms of insurance payment. We do not accept checks, eChecks, or money orders.
  • Do you accept Medicare or Medicaid etc.? No, we do not.
  • Can I submit an insurance claim and be reimbursed for my purchase? Yes, but this process is handled by a third party and has nothing to do with Health Scooter Store. For more info click here.
  • Do you offer financing options? Yes, we do offer financing options through PayPal. Items eligible for financing will have an option available on the product page.

Orders

  • Do you take orders over the phone? Yes, we are able to process orders over the phone for you. Give us a call at 1-800-487-3808!
  • Can I submit a purchase order (PO) to buy something? If a PO is required for a purchase, then we must build the PO and send it out to you for completion and payment. Please give us a call to speak with an agent to have an order built.
  • Do I have to use PayPal to make a purchase? No. Any customer without a PayPal account can still use a valid credit card to make a purchase.
  • Do I need to keep my order #? Yes. Your order # is your receipt and is key for our customer service team to assist with any issues that could occur.
  • I’d like to track my order. How can I do this? When you purchase an item, an order confirmation will automatically be sent out. This will contain all the necessary tracking information. Go to the sender’s website and track your package using the provided tracking number.

Guarantees

  • Do you offer guarantees? If so where can they be found? Yes, each of our products is covered by one of our four extensive warranties. For in-depth warranty information.
  • I received my product as a gift. Is it still eligible for guarantee coverage? Orders received as gifts are treated the same as non-gift orders. Guarantees are only available to purchases from authorized sellers, and registrations must be submitted properly for the guarantee to be valid.
  • How do I register my product? You can register your product by visiting our product registration page. This can be found by scrolling to the top of our website and clicking the green check or by clicking here. Once on the registration page, fill out the fields and click submit. The process will then be completed!

Shipping

  • How will my order be delivered? Our orders typically ship via UPS, but exceptions may occur due to geography.
  • What different types of shipping methods do you offer? What do they cost? please see our detailed shipping and return policy here.
  • How long does it take for you to ship my item once the order is placed? All Health Scooter Store brand items are typically shipped within 24 hours of an order being placed. Third-party purchased items may take longer to ship depending on customization and options selected at checkout.
  • Do you ship to P.O. boxes? No, unfortunately, we are unable to ship items to P.O. boxes.
  • I ordered multiple items but there was only one in the box. Where is the rest of my order? Some orders will ship different items from different warehouses depending on quantity and distance. If the tracking information on your order is missing, contact Customer Service with your order number and the tracking information will be provided if available.
  • What if my order is lost in the mail? Risk of loss on all orders is assumed by the parcel carrier as soon as the order is turned over to them for shipment. You’ll need to contact the carrier in the event of a lost shipment.

Returns

  • How do I make a return? To make a return, please contact us with your order number via phone or email, and an agent will assist you with beginning the return process. Read more on our Return Policy here.
  • Is there a charge for returning my order? There is no charge for returns on all Health Scooter Store brand products registered under the product guarantee. Please check the return policy here or contact customer support with any further questions at +1 (336) 283-3919 or sales@healthscooterstore.com.
  • Can I send in an item to be repaired? We currently do not make repairs or modifications to products.
  • What are your policies regarding returns? We accept returns on all products as long as they are still under warranty. For more in-depth return policy information click here.
  • How do I know what size I should choose? Each of our product’s listing pages is equipped with a sizing chart, if applicable.
  • What if I ordered the wrong size? If for any reason you are unsatisfied with the size or fit of your product we will gladly replace it with the size that works best for you.