customer service is a top priority for us at health scooter store, and we will do our best to fulfill your expectations at all times.
health scooter store is an authorized dealer and distributor for all the brands and products sold on this website. all of our products are covered by their manufacturer return/refund policies and warranty policies.
for a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. each manufacturer has its own policies and we have to abide by the manufacturer’s return and refund policies as we are an authorized dealer for the brands we distribute. please read the return policy that applies to the product you select. it is located under the “return policy” tab on the product page and below. brand return policies should be read in conjunction with the terms below.
Please allow 5 business days for the refund to be processed once the item is delivered back to us. Additional Information It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected. If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
health scooter store return terms to be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. returns may be requested by sending an email to info@healthscooterstore.com with your order number. if your return is accepted, we’ll send you instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted. we do not charge restocking fees, but if our supplier does, this fee will be passed on to you. supplier restocking fees vary from zero to 30% and can be viewed on the product page or below. if the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees. if your order has shipped, you will be responsible for actual return shipping charges. original shipping charges included in the purchase price of the product are non-refundable. we will refund the product price minus the applicable fees and charges. refunds will be credited to the same payment method used when the original purchase was made.
AnyHill AOSTIRMOTOR Brother Hobby Citycoco Coastal Cruiser DWMEIGI DYU EMOJO EMOKO ENGWE enSkate ESKI EUNORAU EVOLV EWheels Exway Fiido GreenBike Electric Motion Hiboy Idpoo Inokim Koppla Lunar Scooters Maxfind MotoTec NAKTO NANROBOT Okai Quickwheel Raldey Shansu SoverSky UberScoot Uscooters X-Treme Cancellations
cancellations all cancelled orders are subject to a 5% cancellation fee. this fee covers administration costs and costs from our credit card processing company. whenever we refund an order, we are not refunded our merchant card processing fees. if shipping has not been arranged yet for your order, this is the only fee you will incur. if shipping has been arranged, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. we do not charge restocking fees, we only pass them on from our supplier.
damages please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. if your item(s) do arrive damaged, please send photos to info@healthscooterstore.com and we will address the issue.
defective merchandise all of our products are covered by their manufacturer warranty policies. the warranty information for each product can be found under the “warranty” tab on the product page. please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product. please note that for returns of defective products, it is the customer’s responsibility to repackage the product in the original packaging. please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. if the customer has thrown away the original packaging then it is the customer’s responsibility to repackage the product at their own cost. some of our suppliers may refuse returns if the original packaging has been thrown away.
incorrect product specifications and/or pictures product specifications are provided to us by our manufacturers and may not always be correct. products may also vary from the displayed pictures, usually due to product improvements over time. health scooter store is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. please contact us if you need to confirm anything specific about the item before placing your order.
exchanges we do not offer exchanges. if you’d like a different item you will need to return the initial order and place a new order.
contact us have a question? please contact us:
e-mail: info@healthscooterstore.com
call: +1 (336) 283-3919